Field Channel Operations & Coverage Manager

Location: United States; fully remote. Limited travel may be required for internal meetings, training, or select business events.

Company

hirify.global provides intelligent communications and SaaS-based business communication services through partner-led sales channels.

What you will do

• Manage Salesforce opportunity governance, data quality, workflows, forecasting, reporting, and adoption.
• Develop and interpret Power BI dashboards covering pipeline, bookings, revenue, churn, win rates, forecast accuracy, activity, and partner performance.
• Reinforce sales-process adherence across qualification, pricing, approvals, forecasting, pipeline reviews, and opportunity management.
• Provide temporary inside sales coverage for Partner Sales Executives during PTO, travel, events, or other absences.
• Respond to partner and customer needs, coordinate demonstrations, pricing, approvals, follow-up, and internal resources.
• Document coverage activity in Salesforce and ensure a smooth handoff back to the assigned Partner Sales Executive.

Requirements

• Bachelor’s degree in business, finance, analytics, sales, marketing, or a related discipline, or equivalent professional experience.
• Five or more years of experience in sales operations, inside sales, revenue operations, sales analytics, channel sales, or account support.
• Strong working knowledge of Salesforce opportunity management, dashboards, reporting, forecasting, and data-quality governance.
• Demonstrated experience creating, maintaining, or interpreting Power BI reports and dashboards.
• Experience supporting customers, channel partners, or sales representatives in a remote or inside-sales environment.
• Advanced Microsoft Excel and PowerPoint skills, with strong written, verbal, presentation, and virtual-meeting capabilities.

Nice to have

• Experience in technology, telecommunications, SaaS, cloud communications, managed services, or channel-led sales.
• Experience with reseller, MSP, or indirect-sales business models.
• Familiarity with MRR, ARR, retention, churn, customer lifetime value, and recurring-revenue metrics.
• Experience supporting complex, multi-stakeholder sales opportunities and formal qualification methodologies.

Culture & Benefits

• Fully remote inside role with partner and customer engagement conducted primarily by phone, email, video conference, and internal collaboration tools.
• Limited travel rather than routine field travel.
• Equal opportunity workplace committed to diversity, inclusion, and reasonable accommodations.

Hiring process

• Application review followed by hiring decision.