Senior Systems Administrator (Zoom Contact Center)

Location: Remote, Colombia

Salary: USD 4,000–5,000 monthly

Company

hirify.global is an award-winning personal injury law firm focused on exceptional legal representation and client service.

What you will do

• Lead the planning, configuration, migration, and go-live implementation of Zoom Contact Center.
• Administer queues, routing rules, IVR flows, skills-based routing, roles, reporting dashboards, and platform integrations.
• Monitor call quality, uptime, capacity, and performance while serving as the escalation point for outages and technical issues.
• Integrate contact center systems with CRM, workforce management, telephony, SIP trunks, and APIs.
• Administer Windows/Linux, cloud-based systems, backups, disaster recovery, security controls, and compliance requirements.
• Automate administrative tasks, provide Tier 3 support, maintain documentation, manage the Zoom vendor relationship, and participate in on-call incident response.

Requirements

• 5+ years of systems or platform administration experience, including hands-on CCaaS or UCaaS administration.
• Experience leading a contact center or telephony implementation from planning through go-live.
• Knowledge of IVR, ACD and routing, queues, skills-based routing, WFM integrations, and reporting.
• Experience integrating platforms with CRM and business systems through APIs, plus networking knowledge covering SIP, QoS, and VoIP troubleshooting.
• Proficiency with PowerShell, Bash, Python, or platform-specific APIs, along with strong troubleshooting, vendor management, and communication skills.
• Reliable internet, a computer, and a quiet professional workspace are required. Work authorization and identity verification for the United States are required.

Nice to have

• Zoom Contact Center or Zoom Phone certification or administration experience.
• Windows/Linux server management, virtualization, or AWS, Azure, or GCP experience.
• Experience with WFM and quality management tools, ITIL, change management, or fully remote work.

Culture & Benefits

• Independent contractor engagement with a 40-hour workweek.
• Schedule confirmed during the interview process.
• Remote collaboration across IT, operations, and customer experience teams.
• No employee benefits or paid time off are provided.