Renewals Account Representative

Location: Waterloo, Ontario, Canada

Salary: CAD 43,680–71,760 per year, with potential variable and commission compensation for eligible roles.

Company

hirify.global develops information management solutions and focuses on AI-driven digital transformation.

What you will do

• Manage assigned maintenance and support renewal contracts from quoting through closing.
• Build strong client relationships through consistent phone outreach and consultative service.
• Prepare and negotiate renewal quotes with internal sales teams, adjusting proposals to maintain competitiveness.
• Develop leads and pipeline for new maintenance renewal contracts while communicating the value of hirify.global support programs.
• Maintain reporting systems, forecast accurately, and review purchase orders and payments.
• Identify process gaps and improve renewal procedures while collaborating with account executives and other stakeholders.

Requirements

• 1–3 years of experience in sales, lead generation, renewals, or a related environment.
• University or college degree in a related discipline, or equivalent work experience.
• Exceptional written and verbal communication and the ability to understand client needs.
• Strong relationship-building, negotiation, analytical, organizational, and attention-to-detail skills.
• Ability to work cross-functionally, manage multiple priorities, and operate autonomously.
• Goal-oriented, proactive, adaptable, and able to perform effectively in a changing environment.

Culture & Benefits

• Collaborative environment focused on innovation, creativity, and information management.
• Benefits package supporting physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off.
• Variable and commission compensation opportunities may be available for eligible roles.
• Inclusive workplace with accommodation support during the application and recruiting process.