Customer Service Specialist (Retail)

Location: MI - Zeeland Mainsite Building B - West, United States. Full-time, onsite schedule: Tuesday-Saturday, 9am-6pm Eastern Time.

Company

hirify.global designs and sources durable, modern furnishings through brands including Design Within Reach and Knoll.

What you will do

• Answer phone calls and written customer correspondence, assess needs, and communicate timely resolutions.
• Manage inquiries involving returns, replacements, cancellations, order status, payment issues, products, and parts.
• Use multiple operational systems and maintain accurate customer and order documentation.
• Build product and policy expertise to resolve requests efficiently.
• Connect customers with the Sales Organization when needed to ensure continuity of service.

Requirements

• 2-3 years of experience in a customer-facing service role focused on operational excellence.
• Strong written and verbal communication, grammar, spelling, empathy, and attention to detail.
• Problem-solving, follow-through, organization, and the ability to manage competing priorities independently.
• Ability to handle stressful situations and confidential financial and personal information discreetly.
• Proficiency in Microsoft Office Suite.
• Employment eligibility verification is required through E-Verify.

Nice to have

• Experience using CRM tools such as Salesforce.

Culture & Benefits

• Work with design-focused brands supporting modern, durable furnishings.
• Collaborative environment with a focus on customer care and teamwork.
• Equal opportunity employment for applicants with diverse backgrounds and abilities.
• Reasonable accommodations are available for applicants and employees with disabilities.