EMEA Collections Lead

Location: Leeds, United Kingdom; hybrid work with in-person attendance at an assigned hirify.global office at least two days per week

Company

hirify.global is a global business providing credit, financial, and customer information services.

What you will do

• Act as the primary collections subject matter expert and escalation point for the EMEA region.
• Manage collections for strategic, high-value, high-risk, and business-critical customer accounts.
• Lead senior customer engagements involving aged balances, contractual disputes, payment negotiations, insolvencies, and executive escalations.
• Build relationships with Sales, Finance, Legal, Customer Operations, Billing, and Shared Services teams to remove payment barriers.
• Lead root-cause analysis and process, policy, and contractual improvements that reduce collection risk.
• Coordinate recovery, insolvency, litigation, bad debt provision, and write-off matters with internal and external partners.

Requirements

• At least five years of B2B collections, Accounts Receivable, Credit, or Order-to-Cash experience with large or complex customer portfolios.
• Experience managing strategic, high-value, high-risk, or executive-level customer accounts and complex escalated collection matters.
• Strong knowledge of commercial contracts, dispute management, credit risk, collections processes, and EMEA regulatory and statutory requirements.
• Experience working within a Global Capability Center or Shared Services model and a matrixed multinational organization.
• Ability to influence stakeholders across Sales, Finance, Legal, Operations, Customer Success, and Shared Services.

Nice to have

• Experience working across multiple EMEA markets.
• Experience with Invoice-to-Cash transformation, automation, process simplification, or continuous improvement.
• Strong analytical, negotiation, communication, and relationship-management skills.

Culture & Benefits

• Hybrid and flexible working policies designed to support personal responsibilities and work-life balance.
• 26 days of annual leave plus bank holidays, increasing with service.
• Global paid wellness days and an additional birthday day off.
• Contributory pension scheme, private healthcare, wellbeing programs, and access to the Employee Stock Purchase Plan.
• Access to diversity forums, communities, and professional development support.

Hiring process

• Most recruitment stages are conducted virtually by phone or video.
• In-person interviews may be required, with details provided by the recruiter.