Customer Success Manager - Premium Service (SaaS)

Location: Remote from El Salvador

Company

hirify.global provides a subscription commerce platform for selling products through any channel and device; its subsidiary PartnerStack operates a B2B partnership ecosystem platform for software companies.

What you will do

• Support a senior Customer Success Manager with day-to-day operations for a premier-tier client portfolio.
• Manage a shared inbox, triage requests, and track follow-up for enterprise software accounts.
• Prepare and format reports using proprietary CRM tools and Google Sheets.
• Research and recruit partners and publishers to support client program growth.
• Build reporting templates, outreach trackers, and client metric dashboards.
• Coordinate priorities with the senior Customer Success Manager and Network Success Manager.

Requirements

• Experience in customer service, client support, or account coordination, ideally in software, SaaS, telecom, or digital industries.
• Proficiency with Google Workspace and/or Microsoft Office, including organizing and presenting data.
• Comfort with CRM or administrative tools and the ability to learn proprietary platforms quickly.
• Familiarity with data analysis and reporting, including identifying patterns and summarizing findings.
• Proactive, self-directed work style with the ability to reprioritize in a fast-moving environment.
• Familiarity with AI tools or prompt-based workflows is an asset.

Culture & Benefits

• Values-driven culture focused on inclusion, individuality, and doing excellent work.
• Cross-team collaboration across customer success and partnership functions.
• AI-assisted workflows may support data retrieval and insight generation.
• Recruitment-related AI tools operate under human oversight and do not make hiring decisions.