Operations Manager (Hospitality)

Location: Boston, Massachusetts, United States. Regular travel between stores within the market is required. Full-time availability for 50 hours per week across 5 days, including 2 peak days, usually Friday, Saturday, or Sunday.

Annual base salary: $90,000–$120,000, plus a total rewards package that may include benefits, paid time off, and other perks.

Company

hirify.global is a food and beverage brand focused on elevated products, hospitality, and memorable customer experiences across multiple cities.

What you will do

• Lead operations across an area of 5+ stores and manage the General Managers responsible for them.
• Coach General Managers on hospitality standards, store systems, team performance, and accountability.
• Own area-level P&L, sales forecasts, labor targets, headcount planning, transfers, and inventory guardrails.
• Monitor store KPIs and performance through regular visits and data analysis, addressing operational gaps and supporting struggling stores.
• Develop talent pipelines, succession plans, hiring decisions, promotions, and future store leaders.
• Launch new stores and roll out initiatives such as menu launches and technology tools through communication, training, and adoption tracking.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading 3–10 locations and developing the managers who run them.
• Strong operational and financial judgment, including experience with P&L and KPI dashboards.
• Experience hiring, coaching, developing managers, making decisions, and leading through change.
• Ability to plan one quarter ahead and translate priorities into actionable store plans.
• Availability to travel regularly between stores in the Boston market and work 50 hours per week across 5 days, including 2 peak days.

Culture & Benefits

• Fast-moving, high-energy, collaborative, and fun area-wide culture.
• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits, parental leave, and bereavement leave.
• Free coffee, matcha, and other products through the Regulars program, plus team outings and company swag.