Assistant File Handler (Legal Claims)

Location: Liverpool, United Kingdom; hybrid workplace

Company

Provides legal and claims solutions for insurers, businesses, and suppliers to the insurance sector, combining legal expertise, technology, and claims-handling services.

What you will do

• Support File Handlers, Lead File Handlers, and Partners in progressing and resolving complex and high-value claims.
• Handle individual fee-earning tasks across short-tail and long-tail disease claims.
• Draft court documents, prepare bundles, review records, and analyse evidence.
• Assist with negotiation and advocacy, including attendance at telephone hearings.
• Instruct and liaise with Counsel and experts, while providing client reporting.
• Maintain management information, meet chargeable targets, and comply with client SLAs, court timetables, and SRA Standards and Regulations.

Requirements

• Degree in Law, LPC qualification, or ILEX training is preferred.
• Knowledge of disease claims and basic claim and file-handling skills.
• Litigation experience is desirable but not required.
• Analytical and critical-thinking skills, with an ability to investigate claims and understand liability, quantum, strategy, and case-handling tactics.
• IT literacy, proficiency in Microsoft Office, and experience using a claims or case-management system.
• Working knowledge of basic court guidelines, CPR, court forms, client SLAs, and recording fees and chargeable hours.

Culture & Benefits

• Permanent full-time employment, 35 hours per week, Monday to Friday, 9am–5pm, with a one-hour unpaid lunch break.
• 25 days of annual leave, increasing with service, plus the option to buy or sell up to three days.
• Healthcare cash plan and access to 24/7 online GP, mental-health, wellbeing, financial, and legal support.
• Pension contribution arrangement with 5% employee and 3% employer contributions.
• Death-in-service benefit after one year of service.
• Cycle-to-work, technology, season-ticket loan, gym, retail, and entertainment discounts, subject to eligibility and probation requirements.

Hiring process

• Application, initial phone call, CV review, and interview.
• Second-stage interview followed by an offer and hiring decision.