Client Implementation & Success Manager

Location: Remote

Salary: $50,000–$65,000 per year

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K-12 schools, students, families, and supporters.

What you will do

• Lead client onboarding from kickoff through go-live, including workflow configuration, deliverable management, and expectation setting.
• Conduct product demonstrations, discovery sessions, administrator training, and end-user education.
• Monitor product usage, drive adoption, and manage ongoing client questions and relationships.
• Coordinate technical troubleshooting, ticket management, cross-functional issue resolution, and major incident communications.
• Develop onboarding workflows, process documentation, training materials, and internal procedures.
• Conduct QA testing for product releases and provide feedback for product and roadmap improvements.

Requirements

• Bachelor’s degree in business, education, technology, communications, or a related field, or equivalent experience.
• At least 2 years of experience in client success, implementation, system onboarding, or client-facing technical roles.
• Experience configuring systems, supporting workflow development, and delivering training.
• Experience troubleshooting technical issues and collaborating with cross-functional teams.
• Experience creating process documentation, guides, or training materials.

Nice to have

• Certifications or training in project management, customer success, product operations, or process improvement.
• Experience with SaaS environments, QA testing, or product operations.

Culture & Benefits

• Service-oriented culture focused on long-term client partnerships and innovative solutions.
• Medical, dental, vision, HSA, and FSA benefits.
• Generous earned time off, 401(k), student loan repayment, and tuition reimbursement.
• Life, AD&D, short-term, and long-term disability insurance.
• Employee assistance, employee stock purchase, wellness, and performance-based incentive programs.