CSOC Classified Support Engineer

Location: Onsite in Colorado Springs, Colorado, United States

Salary: $100,000–$140,000 annually

Company

hirify.global delivers IT services and technology solutions for government agencies.

What you will do

• Lead technical and management support for CSOC classified IT systems and establish plans aligned with project objectives.
• Direct international field support activities, including staffing, methods, and delivery of technical requirements.
• Oversee support for federal, contractor, and detail employees using TSA systems.
• Manage deskside, mobility, deployment, operations and maintenance, asset inventory, video conferencing, A/V, and onsite cabling services.
• Ensure support engineers complete required training and manage service performance, ticket documentation, and continuous improvement.

Requirements

• 9+ years of IT customer support engineering experience with a high school diploma, or commensurate experience; 6 years of IT support experience.
• Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance required.
• Expert-level IT field support and leadership skills across multiple operating systems and network/computer administration environments.
• Advanced mobile device support, deskside troubleshooting, deployment, service-request management, and systems optimization skills.
• Ability to provide IT support for TSA staff at international locations.
• Strong communication, interpersonal, strategic-thinking, documentation, and leadership skills.

Culture & Benefits

• Collaborative environment focused on meaningful government IT work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for eligible full-time employees.
• Referral bonus, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID is required.
• Enhanced biometric identity verification screening.
• Background check covering criminal history, education, and employment history verification.