IT Support Technician II - Service Center (AI)

Location: Lone Tree, Colorado, United States; primarily office-based with some work in server rooms and travel to other office locations

Salary: $25.24–$34.71 per hour

Company

hirify.global develops aerospace and national security technologies and provides corporate and business support across IT, operations, finance, human resources, legal, facilities, and communications.

What you will do

• Diagnose and resolve hardware, software, network connectivity, VPN, and peripheral issues.
• Configure and deploy computer hardware and software systems.
• Respond to helpdesk tickets and provide timely end-user support, including assistance with AI tools and systems.
• Maintain conference room technology, IT inventory, asset records, technical documentation, and standard operating procedures.
• Train end users on IT systems and applications and provide front-line guidance on AI usage.
• Travel to other office locations and move computer equipment weighing up to 50 pounds when required.

Requirements

• Associate’s degree in a related field and at least 1 year of relevant experience; 3 years of related experience may substitute for the degree.
• Intermediate knowledge of computer hardware, software, network troubleshooting, printers, drivers, VPN technologies, RSA, VTC, and related peripherals.
• Experience using AI tools to improve troubleshooting and ticket resolution, plus the ability to assist users with AI systems.
• Strong communication, problem-solving, customer care, documentation, and knowledge-sharing skills.
• Must be a U.S. citizen, lawful permanent resident, protected individual, or eligible to obtain required U.S. government authorizations.
• Ability to work primarily in an office environment, including prolonged computer use, standing, walking, reaching, and lifting equipment up to 50 pounds.

Nice to have

• CompTIA A+, Network+, or MCITP certification.
• Experience in a corporate IT environment.
• Knowledge of ServiceNow and technical documentation.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 150% match on contributions up to 6%.
• Life insurance and three weeks of paid time off.
• Tuition reimbursement.
• Collaborative, mission-focused environment supporting aerospace and national security programs.