HQ Support Lead

Location: Onsite in Springfield, Virginia, United States

Salary: $94,150–$140,000 annually

Company

hirify.global delivers IT services and solutions for government agencies, focusing on transforming government IT operations.

What you will do

• Lead IT support operations for TSA headquarters sites.
• Provide technical and management leadership for field support services across HQ locations.
• Direct international field support activities, including methods, staffing, and service delivery.
• Oversee technical support for federal, contractor, and detail employees using TSA systems.
• Direct deskside, mobility, deployment, asset inventory, video conferencing, A/V operations and maintenance, and local onsite cabling services.
• Ensure support engineers complete mandatory and role-related training.

Requirements

• High school education and 9+ years of IT customer support engineering experience, or equivalent experience.
• 8+ years managing, directing, and leading HQ IT Field Services.
• Experience with deskside support, mobility support, deployments, asset management, video conferencing, A/V operations and maintenance, and onsite cabling.
• Strong strategic management, leadership, interpersonal, planning, coordination, and problem-solving skills.
• US citizenship is required to attain and maintain DHS/TSA clearance.
• Onsite work in Springfield, Virginia is required.

Culture & Benefits

• Collaborative environment focused on meaningful government IT work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented.
• Enhanced biometric identity verification screening.
• Background check covering criminal history, education, and employment history.