IT Support Engineer

Location: San Francisco, CA; in-office 100% of the time

Salary: $58/hour

Company

Information technology company providing operations management, data operations, quality systems, cybersecurity, and federal IT infrastructure services for the U.S. Department of Defense and other federal government agencies.

What you will do

• Own end-to-end employee onboarding, including laptop and peripheral provisioning, account creation, role-based access, device enrollment, and IT orientation.
• Execute secure offboarding by suspending accounts, revoking access, reclaiming licenses, recovering and wiping hardware, and maintaining audit-ready checklists.
• Manage the Jira Service Management ticket queue, triage requests, meet response and resolution SLAs, communicate with employees, and escalate issues with clear context.
• Provide help desk support for hardware, software, audio/video, access, printers, Zoom Rooms, room schedulers, and other office technology.
• Administer cloud services and identity platforms, including Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, and Zoom.
• Improve IT operations by analyzing recurring issues, creating documentation and self-service resources, automating solutions, and maintaining asset records.

Requirements

• 3+ years of corporate IT experience with hands-on ownership of onboarding and offboarding.
• Strong troubleshooting skills across Mac and Windows hardware, software, and cloud technologies.
• Experience managing an ITSM ticket queue and meeting service-level agreements.
• Knowledge of Okta SSO, SCIM provisioning, identity and access management, and MDM for Mac and Windows fleets.
• Security- and compliance-focused mindset, including awareness of access controls and audit requirements.
• Ability to work in the San Francisco office 100% of the time.

Nice to have

• Experience as the sole IT professional at a startup or as an early IT team member.
• Experience supporting distributed teams and multiple global offices.
• Experience building new IT processes and policies in a rapidly growing organization.

Culture & Benefits

• Fast-paced environment focused on learning through execution and continuous improvement.
• Employee health insurance options, including dental coverage.
• Company-paid vision, life, and long- and short-term disability insurance.
• 401(k) plan with company matching and no vesting period.
• Training allowance, paid time off, and additional benefits.