Bilingual Quality Assurance Specialist (Spanish/English)

Location: Nationwide remote within the United States; Reston, Virginia is listed as the job location.

Salary: $34,564–$58,758 per year.

Company

hirify.global is an advisory and technology services provider supporting clients with complex challenges through expertise and technology.

What you will do

• Monitor survey interviewers across projects for response accuracy, protocol compliance, and service quality.
• Complete at least 12 monitoring sessions and 12 coaching sessions per shift.
• Provide near-real-time coaching on reading verbatim, respondent rapport, professional phone manner, interview control, and refusal avoidance.
• Update QA databases, assignment spreadsheets, monitoring forms, and employee files.
• Conduct live monitoring, project-specific training, refresher sessions, and client monitoring sessions as required.
• Escalate calls requiring immediate corrective action to QA and supervisory management.

Requirements

• High school diploma or equivalent.
• At least 6 months of survey research or customer service experience.
• Fluent Spanish with the ability to read and record answers in Spanish.
• Ability to monitor interviews, provide performance feedback, and maintain accurate QA documentation.
• Must be able to work remotely within the United States.

Culture & Benefits

• Collaborative work environment focused on productivity, quality, and service delivery.
• Full-time employment with a nationwide remote office arrangement.
• Equal opportunity workplace with reasonable accommodations available during the application and employment process.
• Interview responses must reflect the candidate’s own skills and knowledge; AI assistance is not permitted unless approved as an accommodation.