Mechanical Technical Support Development Technician (HVAC)

Location: Tulsa, Oklahoma, United States; primarily office-based with periodic customer, manufacturing, and warehouse visits

Company

hirify.global manufactures HVAC equipment and provides technical and warranty support for equipment operating in the field.

What you will do

• Provide technical support to customers, sales representatives, contractors, service providers, and internal teams.
• Diagnose equipment issues using technical manuals, mechanical and electrical diagrams, schematics, and wiring documentation.
• Evaluate warranty claims and repair requests, determine authorized reimbursement amounts, and process replacement part requests.
• Coordinate service activities and field resources to resolve customer issues efficiently.
• Maintain customer relationships, investigate complex technical issues, and implement corrective actions with cross-functional teams.
• Travel periodically to customer, service, manufacturing, and warehouse locations to support field service activities.

Requirements

• High school diploma or equivalent.
• 3+ years of experience in HVAC, mechanical equipment, technical service, field service, customer support, or a related technical environment.
• Knowledge of mechanical, electrical, and refrigeration systems and equipment.
• Ability to analyze technical issues, interpret technical documentation, and develop effective solutions.
• Strong verbal and written communication, customer service, organization, and prioritization skills.
• Ability to lift and move materials weighing up to 50 lbs and work in office, industrial, and customer-site environments.

Nice to have

• Associate degree in Applied Science, Engineering Technology, or a related technical field.

Culture & Benefits

• Full-time position with regular collaboration across customer support, service, sales, and internal departments.
• Primarily office-based work with exposure to manufacturing, warehouse, and customer locations.
• Compliance with company safety policies, procedures, and applicable regulations.
• Fast-paced environment involving multiple priorities, technical decision-making, and customer issue resolution.