Director, CRM

Location: Hybrid in Chicago, Illinois

Company

hirify.global develops smart ovens and meal products, supported by customer-focused marketing and lifecycle programs.

What you will do

• Own CRM strategy, roadmap, and execution across email, push, and SMS for leads, active customers, and churned customers.
• Drive revenue through retention, reactivation, and win-back programs.
• Use customer journey and cohort insights to define audiences, develop new journeys, and identify testing opportunities.
• Develop offers and streamline customer communications through improved processes and automation.
• Own marketing stack tooling and configuration decisions, including Customer.io.
• Partner with creative, product, data, software, and growth teams to deliver communications and measure business impact.

Requirements

• 8–10 years of CRM or lifecycle marketing leadership experience.
• Track record of scaling CRM programs that increased revenue or retention.
• Strong analytical, testing, presentation, written, and verbal communication skills.
• Ability to develop data-driven strategy while executing briefs, customer journeys, and analysis.
• Ability to work in a hybrid setup in Chicago.

Nice to have

• MBA.
• Marketing experience at a growth-stage company.
• Passion for food.

Culture & Benefits

• Flexible paid time off with a minimum of 15 required days off.
• Comprehensive healthcare coverage.
• 401(k) with company match.
• Free hirify.global Smart Oven and discounted hirify.global meals.
• Paid holidays and a winter holiday office shutdown.
• Learning stipend, recognition programs, casual dress code, office refreshments, and company swag.