IT Service Desk Specialist (Manufacturing & Plant Operations)

Location: On-site in Pasadena, 77507, United States

Salary: $62,400 per year

Company

hirify.global provides staffing and technology support services, including temporary assignments for industrial and enterprise environments.

What you will do

• Provide Level 1 and Level 2 technical support to plant personnel through phone, email, walk-ups, and self-service portals.
• Monitor and resolve incidents and service requests in ServiceNow while meeting defined SLA targets.
• Provision and maintain desktops, laptops, mobile devices, and peripherals.
• Use Microsoft Intune to deploy software packages, security patches, and endpoint configurations.
• Manage physical and logical IT assets throughout their lifecycle.
• Document fixes and procedures, support technology rollouts, and escalate complex incidents to specialized IT teams.

Requirements

• Professional experience in technology support, help desk, or desktop engineering.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Hands-on experience with ServiceNow or an equivalent ITSM platform and Microsoft Intune.
• Experience supporting operational technology or heavy manufacturing and chemical plant environments.
• Strong interpersonal, communication, presentation, and independent decision-making skills.
• Ability to work on-site at the Pasadena plant facility.

Nice to have

• CompTIA A+ certification or equivalent technical credentials.
• Knowledge of ITIL and HDI Incident Management practices.
• Experience with Wintel client/server technologies, Cisco networking fundamentals, enterprise antivirus, security policies, and BitLocker encryption.

Culture & Benefits

• Customer-focused support environment with emphasis on process standardization and continuous improvement.
• Benefits for temporary assignments lasting 13 weeks or longer may include medical, dental, vision, 401(k), and statutory sick pay where required.
• Reasonable accommodations are available during the employment process.