Strategic Account Manager, SME – France (Fintech)

Location: Paris, France

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Manage and develop a strategic portfolio of 50+ SME accounts.
• Drive upsell and cross-sell initiatives to exceed expansion and revenue targets.
• Advise customers on Airwallex products, API configurations, payment flows, and technical integrations.
• Monitor account health and product usage to increase adoption, reduce churn, and improve Net Revenue Retention.
• Partner with Product and Engineering to translate customer requirements into product roadmaps for the French market.
• Build scalable onboarding, activation, and account management processes for France.

Requirements

• Native or bilingual French and professional English proficiency.
• At least 5 years of Account Management or Sales experience managing SME or Mid-Market portfolios.
• Deep understanding of fintech or payments, including card issuing, acquiring, foreign exchange, or global payment rails.
• Proven success meeting and exceeding sales or upsell targets.
• Strong operational rigor and the ability to prioritize across more than 50 accounts.
• Comfort discussing API documentation, payment flows, and technical integrations with CFOs and technical stakeholders.

Nice to have

• Experience advocating for customer needs and influencing product development.
• Experience in a fast-growing or startup fintech environment.
• Experience building new markets and navigating complex customer portfolios.

Culture & Benefits

• Founder-like ownership, strong impact, and accelerated learning.
• Collaborative environment focused on solving complex, high-visibility problems.
• Opportunity to help build the Airwallex team and account management function in France.
• Work with a global organization operating across 27 offices.