Customer Support Representative - BeLux

Location: Warsaw, Poland; onsite

Monthly gross compensation: PLN 6,433.30–13,366.70

Company

hirify.global provides electrical connection and protection solutions for equipment, buildings, and critical processes through globally recognized industrial product brands.

What you will do

• Process customer orders accurately in ERP systems and maintain customer, pricing, contract, and agreement records.
• Act as the main contact for assigned customers and handle inquiries by phone and email throughout the customer lifecycle.
• Support quotation preparation, follow-up, customer onboarding, account setup, and supplier registrations.
• Coordinate order-related activities across Sales, Logistics, Finance, and Customer Care.
• Track shipments, communicate delivery status, and ensure accurate data across systems.
• Identify opportunities for automation, efficiency improvements, and process standardization while following compliance requirements.

Requirements

• 3–5 years of experience in customer service, customer support, or a similar industrial or B2B role.
• Bachelor’s degree or equivalent experience preferred.
• Fluency in French, Dutch, and English.
• Strong attention to detail, data accuracy, organization, and time management.
• Customer-focused communication skills and the ability to manage repetitive, transactional processes.
• Proficiency in Microsoft Office and willingness to learn new systems and digital tools.

Culture & Benefits

• Global operations with opportunities to contribute across diverse business activities.
• Private health care including dental coverage.
• Retirement pension plan and employee stock purchase plan.
• Fully funded language courses and subsidies for further studies.
• Reward and recognition program, holiday contributions, and canteen or meal passes.
• Culture centered on innovation, integrity, customer focus, respect, teamwork, and accountability.