Customer Care Manager Northern Europe Cluster

Location: Warsaw, Poland; onsite. The role supports Customer Care operations across the UK, Ireland, Sweden, Norway, and Denmark and requires travel as needed.

Monthly gross compensation: PLN 13,841.70–28,741.70.

Company

hirify.global provides electrical connection and protection solutions for equipment, buildings, and critical processes through globally recognized product brands.

What you will do

• Lead Customer Care operations across the assigned Northern Europe cluster.
• Align processes, performance standards, and customer experience across teams and countries.
• Support the transition toward integrated Customer Care Operations across multiple product lines and markets.
• Balance workloads and optimize resource utilization across regional teams.
• Collaborate with other Customer Care cluster teams and support regional and global initiatives.
• Develop employee engagement and commercial and technical capabilities across the organization.

Requirements

• At least 3 years of Customer Care leadership experience.
• Experience leading multi-country and multi-site Customer Care teams.
• Strong people leadership and cross-team collaboration skills.
• Strong operational leadership and execution capability.
• Flexibility to travel as required.

Culture & Benefits

• Global operations with opportunities for professional growth and impact.
• Private healthcare, including dental coverage.
• Retirement pension plan and employee stock purchase plan.
• Fully funded language courses and subsidies for further studies.
• Recognition programs, holiday contributions, and canteen or meal passes.
• Culture centered on innovation, integrity, customer focus, respect, teamwork, and accountability.