Customer Success Manager, SME & Growth, SEA New Markets Customer Success Manager, SME & Growth, SEA New Markets

Location: Singapore

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Manage a portfolio of SME customers across Southeast Asia and build trusted relationships with key stakeholders.
• Analyze customer business models, workflows, product usage, and growth plans to identify opportunities for deeper adoption and increased wallet share.
• Educate and activate customers across the Airwallex product suite, supporting onboarding and ongoing product adoption.
• Represent customer needs internally and collaborate with sales, product, operations, marketing, and strategy teams to improve products, processes, and customer experience.
• Identify at-risk accounts, address blockers, and execute retention initiatives to improve satisfaction and reduce churn.
• Position Airwallex as a strategic partner within customers' focus industries.

Requirements

• Experience in account management, customer success, or a similar client-facing commercial role, with a record of growing revenue within existing accounts.
• Strong verbal and written English plus another Southeast Asian language required.
• Confidence engaging customers directly, understanding their needs, solving problems, and promoting solutions.
• Strong relationship-building, collaboration, communication, and problem-solving skills.
• Results-oriented mindset, commercial drive, resilience, and motivation to achieve KPIs.
• Comfort using software and tools to manage customer activity, drive activation, and increase wallet share.

Nice to have

• Experience in startup, fintech, e-commerce, tourism, mobile gaming, or software environments.
• Familiarity with CRM tools and data-driven customer portfolio management.
• Experience with onboarding, product adoption, retention, cross-sell, or upsell initiatives.

Culture & Benefits

• Work with a fast-growing financial technology platform serving businesses worldwide.
• Operate in a high-ownership environment that values curiosity, collaboration, experimentation, and end-to-end execution.
• Partner with colleagues across multiple functions and global offices.
• Work on high-visibility customer growth and success challenges.