Customer Success Specialist (EdTech)

Location: Remote, Queensland, Australia; requires travel to schools multiple times a week during peak periods.

Company

hirify.global is a global science, education, and publishing company that develops knowledge products and digital learning solutions.

What you will do

• Support schools with implementing and integrating Jacaranda digital solutions and institutional licences.
• Deliver face-to-face and virtual training, onboarding, check-ins, and course setup.
• Monitor engagement and usage, identify risks, and execute territory-level retention strategies.
• Test integrations with school IT teams, manage account creation and access provisioning, and provide technical support.
• Log and escalate technical issues, identify recurring problems, and share customer feedback with product, publishing, and marketing teams.
• Manage re-adoption activities with school leaders, including service-level agreements and purchase orders.

Requirements

• Experience in sales, customer success, or a similar customer-facing role.
• Experience supporting digital platforms and training users.
• Strong written and verbal communication skills, including presentations to groups and individuals.
• Familiarity with CRM platforms, preferably Salesforce, and the ability to learn internal systems.
• Must be eligible to obtain a Working with Children Check.
• Requires a driver's licence and car, with travel to schools multiple times a week during peak periods.

Nice to have

• Experience teaching or working in a high school environment.
• Experience using Learning Management Systems.

Culture & Benefits

• Focus on learning, professional development, and internal mobility.
• Meeting-free Friday afternoons for focused work and development.
• Employee programs designed to support community, learning, and growth.
• Equal opportunity workplace with reasonable accommodation for applicants with disabilities.
• Competitive compensation and a comprehensive benefits package.