Competitions and Hospitality Manager

Location: Birmingham, Bristol or London, UK. Hybrid working requires attendance at the contractual location 3 days per week, with 2 flexible days.

Salary: £62,980 per year.

Company

hirify.global delivers telecommunications and technology services through brands including EE and BT.

What you will do

• Develop and deliver EE competitions, hospitality programmes, experiential rewards, prize draws, VIP experiences, and customer events.
• Manage the end-to-end calendar of customer engagement activations supporting loyalty propositions such as EE One Up.
• Build relationships with partners, agencies, suppliers, and internal teams across Partnerships, Brand, Commercial, Legal, Digital, CRM, and Customer Experience.
• Monitor participation, engagement, customer satisfaction, and performance data to optimise programme outcomes.
• Maintain governance, fulfilment, customer communications, compliance, and operational risk management.
• Manage budgets, forecasts, supplier expenditure, and commercial performance.

Requirements

• Experience developing and delivering competitions, rewards, hospitality programmes, or experiential customer engagement initiatives.
• Strong programme and project management skills across multiple internal and external initiatives.
• Experience in customer-focused consumer businesses, ideally loyalty, rewards, telecommunications, retail, entertainment, or hospitality.
• Ability to manage stakeholders, partners, agencies, and suppliers.
• Knowledge of promotional marketing regulations and competition compliance requirements.

Nice to have

• Experience with loyalty, rewards, customer engagement, or retention programmes.
• Experience delivering VIP events, hospitality experiences, customer activations, sponsorships, or strategic partnerships.
• Experience using customer insight, CRM platforms, or performance data to optimise engagement.
• Commercial and budget management experience.

Culture & Benefits

• Flexible working model with scope to plan breaks and bank time off.
• 10% on-target annual bonus.
• Private GP access for employees and immediate family.
• Paid carers leave, enhanced maternity, paternity, and adoption leave.
• Discounted EE and BT products, pension contributions, and holiday purchase scheme.
• Optional healthcare, dental, gym memberships, training, tools, and career support.