Technical Support Engineer, Korean-speaking (Cybersecurity)

Location: Remote in Australia; support for Korean-speaking customers across the Asia-Pacific region, including scheduled shifts and holidays as required.

Company

Cybersecurity company providing an AI-native platform for preventing breaches and protecting organizations through large-scale distributed systems.

What you will do

• Support global enterprise customers across multiple CrowdStrike security products, with a dedicated focus on Korean-speaking customers.
• Assess customer impact, troubleshoot issues, identify root causes, and drive incidents through resolution.
• Collaborate with internal stakeholders, product experts, and engineering teams on escalations, bug fixes, and product enhancements.
• Learn new technologies and product features, and create knowledge articles.
• Contribute to mentoring and training efforts while managing workload against operational goals.
• Work scheduled shifts and holidays when required by business needs.

Requirements

• 3–8 years of experience in product technical support for global enterprise customers.
• Professional written and verbal proficiency in English and Korean is required.
• Strong customer focus, communication skills, analytical thinking, and logical troubleshooting ability.
• Experience diagnosing application- and operating-system-level issues in Windows, Linux, or Mac environments.
• Understanding of operating-system fundamentals, including user and kernel space, memory management, shared libraries, file and network I/O, Windows Registry, and software distribution.
• Hands-on experience with debugging tools and techniques, plus experience using AI technologies to improve decision-making, workflows, efficiency, and business outcomes.

Nice to have

• Experience with SIEM/SOAR, log management, Kafka, containers, container orchestration, regex, or query languages.
• Experience with Windows Server, Active Directory, MFA, Zero Trust, Kerberos, LDAP, NTLM, SAML, TCP/IP, Wireshark, and PCAP analysis.
• Experience troubleshooting SaaS environments, APIs, REST interfaces, JSON/HTTPS, cloud architecture, Cassandra, Kafka, Elasticsearch, Splunk, Docker, or Kubernetes.
• Experience supporting Korean-speaking enterprise customers or working in the Asia-Pacific cybersecurity market.
• Familiarity with CrowdStrike Falcon, EDR solutions, or additional Asia-Pacific languages.

Culture & Benefits

• Flexible, autonomous environment focused on responsible AI adoption, experimentation, and innovation.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental and adoption leave.
• Professional development opportunities for employees at every level.
• Employee networks, geographic groups, volunteer opportunities, and office amenities.