Enterprise Strategic Program Manager (Laboratory Services)

Location: Remote in Seoul, South Korea; travel required 50% of the time

Company

hirify.global provides laboratory instruments, services, and integrated support solutions for enterprise customers.

What you will do

• Manage and provide oversight for enterprise laboratory-wide service programs at assigned customer sites.
• Develop customer opportunities and design, price, implement, and manage customized CrossLab support programs.
• Define program plans, budgets, schedules, structures, staffing requirements, and delivery milestones.
• Coordinate internal, external, cross-functional, and multi-vendor project teams.
• Lead customer physical inventory and asset-tagging activities and manage third-party service providers.
• Assess risks, manage program profitability, and ensure delivery within approved budgets.

Requirements

• Bachelor’s or master’s degree in Chemical Engineering, Chemistry, or an equivalent field.
• 5–7 years of laboratory instrumentation support and/or sales experience.
• Experience managing laboratory instrument service and maintenance processes and finances.
• Experience designing, pricing, implementing, and managing complex service programs at customer sites.
• Strong customer focus, business acumen, collaboration, communication, team-building, and leadership skills.
• Experience with customer contracting, statements of work, and third-party service provider management.

Nice to have

• MBA.
• PMP certification.

Culture & Benefits

• Full-time schedule with day-shift hours.
• Role includes travel 50% of the time.
• Pay is determined by role, level, work location, skills, experience, and education or training.
• Equal opportunity employment.