Operations Manager | London (Hospitality)

Location: London, UK; regular travel between stores within the market is required.

Company

hirify.global is a food and beverage brand focused on elevated products, hospitality, and memorable customer experiences across multiple cities.

What you will do

• Lead operations across an area of 5+ stores and manage the General Managers responsible for them.
• Coach and develop General Managers, build high-performing teams, and maintain hospitality standards across stores.
• Own area P&L performance, sales forecasting, labor planning, staffing targets, and inventory calibration.
• Monitor KPIs through store visits and data, address performance gaps, and support struggling or newly launched stores.
• Build hiring, promotion, and succession pipelines from barista to General Manager.
• Roll out new initiatives, including menu launches and technology tools, through communication, training, and adoption tracking.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations and developing the managers who run them.
• Strong operational and financial judgment, including experience with P&L and KPI dashboards.
• Ability to hire, coach, develop managers, make decisions, and lead through change.
• Strong planning and communication skills across written channels, meetings, and workshops.
• Availability to travel regularly between stores, work full time for 50 hours per week, provide availability across 5 days, and work 2 peak days, usually Friday, Saturday, or Sunday.

Culture & Benefits

• Fast-moving, high-energy, collaborative, and fun working culture.
• Focus on hospitality, accountability, continuous improvement, and exceptional customer and employee experiences.
• Close collaboration with the Director of Operations and Field Leadership team.