Database Support Engineer (PostgreSQL)

Location: Fully remote and globally distributed; ideally based in Japan or able to work during Japan business hours

Company

Supabase provides an open-source-first Postgres development platform with integrated Database, Auth, Storage, Edge Functions, Realtime, and Vector Search services.

What you will do

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide proactive advice on workload optimization, reliability, and common implementation pitfalls.
• Reproduce bugs, isolate root causes, develop workarounds, and escalate well-documented cases to engineering.
• Clarify incomplete reports and communicate clearly during high-impact or time-sensitive incidents.
• Identify recurring support patterns and recommend improvements to documentation, tooling, and the product.
• Mentor junior support engineers and improve overall support quality.

Requirements

• 6+ years of experience in technical support, backend engineering, SRE, or a similar field.
• Deep PostgreSQL knowledge, including autovacuum, WAL growth, long-running transactions, table bloat, and database internals.
• Strong high-performance SQL, query optimization, complex troubleshooting, and multi-tenant schema experience.
• Experience debugging edge functions, distributed systems, data migrations, pg_dump/restore, schema drift, and failed migrations.
• Hands-on experience with cloud providers such as AWS and comfort working in terminal and Linux environments.
• Fluent bilingual Japanese and English speaker with experience supporting complex technical products in Japanese for native Japanese speakers.

Culture & Benefits

• Remote-first, asynchronous, and flexible work culture.
• ESOP equity ownership for every team member.
• Tech allowance for work equipment and setup.
• Regional healthcare coverage, including full employee health insurance coverage and 80% dependent coverage.
• Annual professional development allowance and company off-sites.
• WeWork membership or coworking allowance available worldwide.