Organizational Process Analyst

Location: Hybrid work in the Philadelphia, PA office

Salary: $95,500–$152,500 base salary per year, with potential performance-based incentives

Company

Graham Company, a division of hirify.global Agency, is an insurance brokerage and consulting firm focused on creating a healthy, safe, and prosperous future.

What you will do

• Map current-state processes at organizational, team, and department levels and identify bottlenecks.
• Conduct interviews, workshops, and stakeholder sessions to gather business requirements and understand operational constraints.
• Redesign and document processes through process flows, user stories, workflows, and professional specifications.
• Collaborate with IT and operations teams to design solutions supporting organizational structures and processes.
• Develop acceptance criteria, test redesigned processes and systems, and support implementation and go-live activities.
• Monitor implemented processes and recommend continuous improvements using performance data.

Requirements

• Bachelor’s degree in organizational development, business administration, management, information systems, or a related field.
• At least 3 years of professional experience, including 2 or more years in business analysis, process improvement, operations, or a related role.
• Experience designing and implementing organizational change initiatives and redesigning business processes.
• Ability to work at both strategic and tactical levels and translate strategy into sustainable operational programs.
• Strong process analysis, requirements gathering, documentation, communication, facilitation, and problem-solving skills.
• Ability to influence stakeholders, navigate complex interpersonal dynamics, and work with executive leaders without direct authority.

Culture & Benefits

• Values include empathy, discipline, integrity, courage, and tenacity.
• Flexible and inclusive work environment.
• Health and welfare benefits, tuition assistance, and 401(k) savings and retirement programs.
• Employee assistance programs and reasonable workplace accommodations.