Technology Consulting Expert (AI)

Location: Seoul, flexible; hybrid. Legal permission to work in Japan is required. Potential international travel.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experiences.

What you will do

• Translate AI and customer experience strategy into operational plans and transformation roadmaps.
• Lead value discovery, KPI alignment, prioritization, and process-redesign workshops with strategic customers across Asia-Pacific.
• Define reference architectures, integration standards, and AI design patterns across hirify.global Cloud and customer ecosystems.
• Build rapid POCs and MVPs using hirify.global Cloud AI Studio, Copilot, and related product suites.
• Integrate AI solutions with CRM, ERP, and third-party systems while establishing performance analytics.
• Guide optimization, responsible AI governance, production handovers, customer enablement, and partner capability development.

Requirements

• Bachelor’s degree in computer science, information technology, business, data science, or a related discipline, or equivalent hands-on experience.
• 12+ years of relevant experience, including 5+ years implementing CX, CRM, or AI orchestration platforms and 3+ years in solution architecture, systems integration, or AI-enabled process design.
• Experience with APIs, data pipelines, modern cloud environments, REST, event-driven architecture, JSON, microservices, and cloud infrastructure.
• Experience with conversational AI or agent assist across voice, chat, or messaging, plus reporting and analytics tools such as SQL, Tableau, or Power BI.
• Knowledge of data governance, security compliance, customer journey mapping, and omnichannel CX processes.
• Must be legally permitted to work in Japan.

Nice to have

• Experience in insurance, healthcare, banking, retail, or the public sector.
• Familiarity with GDPR, PDPA, PCI, HIPAA, and responsible AI practices.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• AI technology operating at enterprise scale across more than 8,000 organizations worldwide.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps.