Customer Retention Specialist - Italian (SaaS)

Location: Berlin, Germany

Company

hirify.global provides an automated endpoint management platform that delivers visibility, security, and control for IT teams and managed service providers, serving more than 20,000 customers.

What you will do

• Manage a portfolio of past-due accounts and drive outreach, payment recovery, and balance reduction.
• Maintain accurate account records and activity logs in Salesforce.
• Manage renewals, identify at-risk contracts, and create plans to protect subscription revenue.
• Lead customer conversations about payment and contract concerns while preserving customer relationships.
• Partner with Finance, Customer Success, and Sales to resolve billing disputes, evaluate cancellations, and coordinate escalations.
• Track recovery, contact, and renewal-save KPIs while improving collections and renewal operations.

Requirements

• 1–3 years of experience in collections, accounts receivable, renewals, or customer success, ideally in a B2B SaaS environment.
• Ability to independently manage a full account portfolio and competing priorities against SLA-driven targets.
• Fluent Italian and English.
• Strong consultative communication skills for difficult payment conversations.
• Analytical, organized, and able to identify and prioritize churn risk.
• Salesforce experience is preferred.

Culture & Benefits

• Lunch covered at the office three times per week.
• Corporate benefits platform with discounts for brands including Expedia, FitX, and Zalando.
• Training platform for professional development.
• Competitive compensation and an international, intercultural work environment.
• Office located near Alexanderplatz with convenient public transport access.
• This position is not eligible for visa sponsorship.