Customer Success Intern

Location: Berlin, Germany

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Support Customer Success Managers with customer follow-ups, billing communication, onboarding, and customer meetings.
• Prepare and send administrative documents, presentations, templates, and emails for customers and partners.
• Learn and use Salesforce and Dealhub as part of daily customer success and sales operations.
• Contribute to sales enablement initiatives, including competitive intelligence tools and the SPIN framework.
• Build customer questionnaires and help maintain the internal knowledge base and training materials.
• Streamline coordination between Billing, Product Marketing, Sales Operations, and other departments to improve customer experience.

Requirements

• Professionally proficient English.
• Eagerness to learn and discover.
• Dynamic, adaptable, and solution-oriented approach.
• Ability to work with customer communications, documentation, and cross-functional coordination.

Nice to have

• Professional proficiency in German or French.
• Prior knowledge or experience using Salesforce.

Culture & Benefits

• Personal and professional development within a fast-growing company.
• Lunch covered at the office three times per week.
• Access to a corporate benefits platform with brand discounts.
• Training through the company’s learning platform.
• International and intercultural working environment.
• Office located near Alexanderplatz with convenient public transport access.

Hiring process

• This position is not eligible for visa sponsorship.