Customer Engineer II (Semiconductor)

Location: Shanghai, China; on-site work required

Company

hirify.global develops materials science and engineering solutions, equipment, and services used in semiconductor chip and advanced display manufacturing.

What you will do

• Install, maintain, and upgrade customer equipment in collaboration with Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot equipment issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers and coordinate service activities.
• Work in cleanroom environments while following safety, environmental, and site requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of experience in customer or field service support, or a related technical field; 2–4 years is preferred.
• Ability to read and interpret electrical and mechanical schematics and resolve basic technical issues.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet on-site safety and environmental requirements.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Training is provided for equipment maintenance responsibilities.
• Regular work may involve walking, standing, working at height or in tight spaces, lifting up to 35 lbs., noise, electricity, and use of personal protective equipment.