Middle Market Client Experience Consultant (Healthcare)

Location: South Portland, Maine; must reside in the local market and be able to commute to the local Cigna office. Hybrid work is available.

Salary: $66,100–$110,100 USD annually, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

Cigna Healthcare, a division of hirify.global, helps customers navigate the healthcare system and make informed decisions about their health.

What you will do

• Manage day-to-day relationships with assigned clients and broker partners.
• Partner with Account Executives on retention, growth, renewals, and account strategy.
• Lead client meetings, account reviews, and planning discussions.
• Provide guidance on healthcare trends, benefit programs, employee engagement opportunities, and digital tools.
• Coordinate implementation, onboarding, renewals, open enrollment, reporting, and service activities.
• Resolve client and operational issues while coordinating internal teams and subject matter experts.

Requirements

• Experience in the health-related industry, including product knowledge, sales practices, account management, and administrative operations.
• Strong communication, presentation, planning, organizational, and prioritization skills.
• Strong Word, Excel, PowerPoint, SharePoint, and Outlook skills.
• Ability to influence external clients and brokers as well as internal matrix partners.
• Must reside in the local market and be able to commute to the local Cigna office.
• If residing in West Virginia, Florida, or Texas, ability to obtain a Health & Life Insurance license.

Nice to have

• Bachelor's degree.
• Knowledge of Cigna funding options, benefits structures, and platforms.
• Salesforce and KnowledgeXchange experience.

Culture & Benefits

• Medical, vision, dental, well-being, and behavioral health benefits from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• Occasional or permanent home working requires cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload speeds.
• Tobacco-free workplace policy.