Client Care Advisor (Healthcare)

Location: Dallas/Fort Worth, Texas; the role requires approximately 75%+ field travel across Bexar County, reliable transportation, and flexibility for evenings and weekends.

Company

hirify.global develops technology, tools, and services that support aging in place and operates the Home Instead in-home care network.

What you will do

• Conduct consultations to understand clients’ needs, urgency, and readiness, then recommend appropriate care plans.
• Guide families from initial inquiry through service start and coordinate onboarding with scheduling and operations teams.
• Conduct reassessments, adjust care plans, and maintain ongoing engagement to support retention and service quality.
• Build trust with families navigating sensitive and urgent care decisions.
• Partner with scheduling, operations, and Care Professionals to resolve execution challenges and deliver reliable services.
• Use CRM and documentation systems to manage the client portfolio, track performance, and maintain accurate records.

Requirements

• At least 1 year of experience in a consultative, client-facing role such as healthcare, senior care, social work, or care coordination.
• Experience guiding clients through decisions and owning measurable outcomes such as conversion, retention, or service adoption.
• Strong relationship management skills and experience adapting support to changing client and family needs.
• Experience leading structured discovery, needs-assessment, recommendation, and next-step conversations.
• Ability to work with CRM and documentation systems, including Microsoft Office, Salesforce, or similar tools.
• Ability to spend approximately 75% of the time in the field, with reliable transportation and flexibility for occasional evenings and weekends.

Nice to have

• Experience working with older adults and families.
• Background in Healthcare Administration, Social Work, Gerontology, or a related field.

Culture & Benefits

• Work in a company-owned market where new care delivery ideas and operational practices are tested and refined.
• Collaborate closely with clients, families, scheduling teams, operations, and Care Professionals.
• Work in a fast-moving environment focused on integrity, compassion, client trust, and measurable impact.
• Annual on-target earnings of $72,000–$80,000, including 20% tied to uncapped monthly commission.