Senior Client Success Manager (Contact Centre)

Location: SA, Australia. Hybrid schedule with three days in the office and two days working from wherever works best.

Benefits include an $80 monthly credit, plus discounts on hirify.global products and retail partner offers.

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital services.

What you will do

• Build and maintain strategic relationships with State government clients.
• Understand client business goals, industry changes, and transformation plans.
• Facilitate client Success Plans with Account Teams and track measurable business benefits.
• Coordinate regular face-to-face communication, customer feedback, and service performance updates.
• Manage contract renewals with a goal of achieving 100% annual revenue retention.
• Drive optimisation initiatives and support long-term client growth.

Requirements

• Experience in client relationship management and service delivery.
• Strong experience with Contact Centre technologies, including Workforce Management, Call Recording, Agent Call Routing, and related applications.
• Strong business judgement and strategic insight.
• Excellent communication and influencing skills.
• Ability to implement and drive optimisation initiatives.

Culture & Benefits

• Three office days and two flexible working days each week.
• Additional Connected leave days for culture, family, health, community, or personal priorities.
• Up to 16 weeks of inclusive, carer-neutral paid parental leave.
• Colleague-led diversity and inclusion networks.
• Free 24/7 counselling and wellbeing support.
• 25% discount on hirify.global products and shopping discounts with retail partners.