Advisor, BSO Service Desk (Finance Operations)

Location: Monterrey, Mexico

Company

hirify.global is a global toy and play company focused on creating products and experiences that inspire and develop builders of tomorrow.

What you will do

• Provide Finance Operations support to employees, suppliers, vendors, and business stakeholders through email, ServiceNow, and other service management platforms.
• Resolve inquiries related to invoices, payment tracking, accounts payable transactions, supplier accounts, reconciliations, Travel & Expense, and Concur.
• Review and reconcile supplier and landlord statements, resolving discrepancies, outstanding balances, and payment-related issues.
• Manage case triage, escalations, handoffs, and service-level requirements while maintaining quality, compliance, and customer satisfaction.
• Provide operational support for HR processes during peak periods and business continuity events.
• Identify recurring issues and contribute to service improvement, process streamlining, and operational efficiency initiatives.

Requirements

• Experience in Finance Operations, Shared Services, Accounts Payable, Customer Service, Service Desk, or a related operational support environment.
• Experience resolving complex customer inquiries, managing stakeholder relationships, and handling escalations to Tier 2 and Tier 3 teams.
• Customer service and service management experience with the ability to meet service-level expectations.
• Bachelor’s degree in Finance, Accounting, Business Administration, Human Resources, or a related field, or equivalent professional experience.
• Strong organization, attention to detail, prioritization, and problem-solving skills.
• Proficiency with SAP, Workday, ServiceNow, Concur, or similar enterprise platforms.

Nice to have

• Experience in global shared services, Finance Operations, or service desk environments.
• Experience with process improvement, service excellence, customer experience initiatives, service metrics, operational reporting, or service-level agreements.
• Familiarity with service management frameworks and best practices.
• Experience using automation, digital solutions, or AI-enabled tools to improve service delivery.

Culture & Benefits

• Collaborative global environment with cross-regional and cross-functional cooperation.
• Enhanced paid family care leave.
• Life and disability insurance coverage.
• Wellbeing initiatives and access to the Headspace app.
• Colleague discount from the first day and an eligibility-based bonus scheme.
• Inclusive workplace culture focused on professionalism, accountability, customer focus, collaboration, and continuous improvement.