Customer Service Specialist I (Logistics)

Location: On-site in Monterrey, Nuevo León, Mexico

Company

hirify.global uses technology, real-time shipment data, people, and transportation capacity to help companies move goods reliably and efficiently across North America.

What you will do

• Support shipment planning, booking, tracking, error correction, and empty-return coordination.
• Maintain regular communication with carriers to obtain load-status updates and monitor shipments from pickup through delivery.
• Keep the transportation management system updated with accurate statuses, including pickup, documents retrieved, border crossing, and delivery.
• Prioritize orders, adjust schedules, and plan loads to meet customer requirements and support on-time performance.
• Build professional relationships with customers, carriers, colleagues, and other stakeholders.
• Communicate service issues to management and take ownership of assigned business segments.

Requirements

• College degree.
• Intermediate knowledge of Microsoft Excel and familiarity with Word, Outlook, Teams, and other Microsoft tools.
• Geographical knowledge of Mexico and the United States, including understanding mileage in relation to transit time.
• General knowledge of rail, full truckload, less-than-truckload, and basic import and export operations.
• Strong analytical, problem-solving, troubleshooting, time-management, and multitasking skills.
• Advanced written, oral, and presentation English communication skills.

Nice to have

• Adaptability and flexibility in changing work environments.
• Sense of urgency and consistent focus on results and deadlines.
• Customer service orientation and commitment to resolving issues promptly.
• Strong attention to detail and professional communication with customers, colleagues, and leaders.

Culture & Benefits

• Full-time, salaried, on-site position.
• Work with customers, carriers, colleagues, and management across freight operations.
• Contribute to reliable, efficient transportation and on-time delivery for North American shipments.