Customer Service Representative

Location: Mexico

Company

John Crane, a hirify.global business, provides mission-critical flow-control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies for energy and process industries.

What you will do

• Coordinate customer orders, specifications, pricing, account status, shipping requirements, product availability, and order entry.
• Communicate customer needs with purchasing, fabrication, assembly, planning, traffic, distribution, quality, finance, and production teams.
• Expedite work-in-progress materials and monitor factory or purchase-order schedules to maintain delivery-date integrity.
• Generate internal and external quotes, support pricing for assemblies and components, and process invoices for completed orders.
• Coordinate revised demand, promise dates, RMAs, AQRs, collections support, and customer account records.
• Provide guidance and training to colleagues and address urgent customer-order issues with planning and production teams.

Requirements

• Diploma or university degree in engineering, economics, commerce, or a related field.
• 2–5 years of customer service experience, preferably in an industrial environment.
• Intermediate to advanced English; B2 is desirable.
• Experience with an ERP system such as SAP, QAD, or a similar platform.
• Strong verbal and written communication, problem-solving, organizational, and data-analysis skills.
• Knowledge of products and supply-chain processes, MS Office, product codes, and the ability to read blueprints and answer basic technical questions.

Nice to have

• Experience in oil and gas, chemical, industrial process, pumps, compressors, seals, or related equipment industries.
• Experience with selection, sizing, and bidding of engineered-to-order products such as mechanical seals or seal support systems.
• Experience working in an international environment and knowledge of foreign cultures.

Culture & Benefits

• Work within a global organization with colleagues across more than 50 countries.
• Employee resource groups support inclusion and connection across the organization.
• Recognition is provided through the annual Smiths Excellence Awards and Smiths Day celebration.
• Competitive compensation and benefits are offered.
• Applicants are not charged recruitment fees or other employment-related costs.