10 дней назад
Customer Support Specialist II (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Specialist II (Logistics): Supporting transportation operations in Monterrey through shipment planning, execution, tracking, documentation, and customer and carrier coordination with an accent on cross-border logistics between Mexico and the United States. Focus on monitoring shipment performance, resolving system and operational exceptions, managing customs and contingency issues, and improving service levels through KPI analysis.
Location: Monterrey, Nuevo León, Mexico. Work arrangement listed as hybrid, onsite, or remote.
Company
combines transportation technology, real-time shipment data, people, and freight capacity to help companies move goods reliably and efficiently across North America.
What you will do
- Monitor shipments, perform track-and-trace activities, and maintain accurate milestones in the transportation management system.
- Plan orders, review system exceptions, correct errors, and resolve operational discrepancies.
- Coordinate with carriers, customers, facilities, and internal stakeholders to obtain updates, documentation, and proof of delivery.
- Monitor customs status and cross-border shipments between Mexico and the United States.
- Track carrier KPIs, analyze shipment trends, prepare operational reports, and escalate service failures or capacity concerns.
- Support operational reviews, customer calls, pilot programs, process improvements, and peak-season planning.
Requirements
- Working knowledge of Transportation Management Systems and shipment lifecycle management.
- Understanding of transportation, logistics, carrier management, shipment visibility, and performance metrics.
- Knowledge of cross-border transportation and import/export processes between Mexico and the United States.
- Familiarity with transportation documentation, customs monitoring, customer service, and stakeholder management.
- Intermediate proficiency with Microsoft Office applications, especially Excel, Outlook, Teams, and Word.
- Bachelor's degree required.
Nice to have
- At least one year of experience in operations, customer service, transportation, supply chain, logistics, or a related field.
- Experience managing customer requests, operational processes, stakeholder communications, business systems, or tracking platforms.
Culture & Benefits
- Work arrangement is listed as hybrid, onsite, or remote.
- Work with transportation data from millions of shipments and freight operations across North America.
- Collaborate with customers, carriers, facilities, and internal teams to improve operational efficiency and service reliability.
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