Customer Resolution Specialist (Aviation)

Location: Beijing Area, China

Company

hirify.global operates Satair, providing aircraft spare parts, material support, logistics, and customer services.

What you will do

• Act as the focal point for China customers on material order-related actions.
• Manage customer-specific open order books, quotations, claims, and orders for Satair products.
• Provide timely, qualified responses to customer requests and support on-time material delivery.
• Maintain customer records and contribute to customer satisfaction, service quality, and communication.
• Train customers on SATAIR Market and support the implementation and troubleshooting of digital solutions.
• Participate in customer meetings, cross-functional activities, backup coverage, and growth initiatives.

Requirements

• Diploma and at least two years of customer service experience in a similar-sized organization.
• Fluent written and spoken English and Mandarin Chinese required.
• PC literacy, including word processing, spreadsheets, and databases.
• Customer-oriented, proactive, structured, flexible, and cooperative working style.
• Strong communication, analytical, attention-to-detail, and dispute-resolution skills.
• Ability to work under pressure in a fast-paced environment and adapt to change.

Nice to have

• Experience with SAP and Freshdesk.
• Basic shipping or aviation knowledge.
• Experience supporting e-commerce platforms and digital solutions.

Culture & Benefits

• Permanent, full-time professional position within Satair.
• Work with customer resolution and cross-functional account support teams.
• Flexible and collaborative working arrangements are supported where possible.
• Commitment to integrity, inclusion, equal opportunities, and workforce diversity.