Account Coordinator (Sales Operations)

Location: Reading, United Kingdom; hybrid with at least 2 days per week in the office

Salary: £36,000–£45,000 per year OTE, including base salary and any applicable target bonus.

Company

hirify.global builds platforms for digital business using cloud infrastructure, automation, analytics, and software delivery.

What you will do

• Accept, verify, process, and record customer orders and related booking documents.
• Coordinate cross-functional meetings and escalate order issues across warehouse, manufacturing, supply chain, engineering, account management, and customer teams.
• Track warehouse fulfilment, manufacturing timelines, estimated delivery dates, and parts availability against customer commitments.
• Collaborate with Product Engineering and customers to resolve engineering change requests and service issues.
• Identify order-process improvements and help customers update workflows for accurate future submissions.
• Maintain accurate customer profiles and data integrity in the ERP system before publication to the customer-facing Hatch portal.

Requirements

• GCSEs or equivalent.
• Strong verbal and written communication, organisation, attention to detail, and time-management skills.
• Ability to manage multiple priorities, work independently, collaborate effectively, and perform accurately under pressure.
• Ability to build relationships with customers and stakeholders at all levels.
• Understanding of data protection and confidentiality requirements, including UK GDPR and the Data Protection Act 2018.
• Legal right to work in the UK required; visa sponsorship is not available.

Nice to have

• Experience in a high-volume, fast-paced sales environment.
• Experience in sales operations.
• Experience in an IT or IT manufacturing environment.

Culture & Benefits

• Inclusive workplace focused on belonging, diverse perspectives, and employee-led culture initiatives.
• Access to cross-department training and professional development.
• Support for certifications and professional credentials.
• Exposure to advanced technologies through a multi-million-dollar technology lab.
• Health and safety practices aligned with company policies and relevant HSE guidance.