Contact Center Professional (Fintech)

Location: Manila, One Ayala Tower 2

Company

hirify.global provides banking-related client support and operational processing services.

What you will do

• Handle client questions and concerns about payments, cards, online banking, and other daily banking products through chat, voice, video, email, and messaging.
• Process customer requests in internal systems and manage complaint resolution from start to finish.
• Identify and correct system-generated responses and perform quality checks on completed work.
• Follow risk, compliance, legislation, policies, procedures, and service scripts.
• Support productivity and turnaround-time targets while handling complex issues with limited supervision.
• Cross-skill across multiple processes and service channels according to business needs.

Requirements

• College undergraduate with professional banking experience, ideally in a shared service or BPO environment.
• Proficient spoken and written English.
• Knowledge of MS Office and standard banking operations, including standard payments.
• Analytical, flexible, open-minded, team-oriented, and able to work under tight deadlines in a fast-paced environment.
• Ability to execute customer requests independently, report product and service incidents, and consult supervisors on non-standard operations.
• Willingness to obtain required country certifications within the specified timeframe, including WFT certification for the Netherlands where applicable.

Culture & Benefits

• Part-time contract with a minimum of 20 and maximum of 40 hours per week.
• Collaborative environment focused on shared objectives and cross-skilling.
• Opportunities to take on new processes, channels, and challenging customer issues.