Customer Care - French Expert

Location: Manila, One Ayala Tower 2, Philippines

Company

Customer support operations for ING clients.

What you will do

• Provide accurate and up-to-date information to existing and potential clients through written channels, primarily chat.
• Investigate complex or uncommon client queries by consulting relevant ING experts and adapting information to each client’s context.
• Manage client requests and complaint resolution actions from start to finish.
• Process custom and special customer orders, including cases with ambiguous delivery expectations.
• Provide operational support using established systems, routes, and protocols.
• Suggest and contribute to initiatives that improve customer satisfaction and service performance.

Requirements

• French-language expertise required.
• Ability to communicate accurately and clearly with clients in written channels.
• Ability to follow risk, compliance, and mandatory operational procedures.
• Ability to identify deviations, escalate them appropriately, and report issues to the responsible person or body.
• Ability to interpret expert information and provide relevant solutions for different client contexts.

Culture & Benefits

• Full-time employment.
• Work within ING rules, policies, and risk-control processes.
• Opportunity to contribute to the library of client solutions and customer service improvement initiatives.