Customer Support Specialist

Location: Philippines; fully remote

Company

hirify.global is a global technology company offering ride-hailing, freight, delivery, intercity travel, and financial services across multiple countries.

What you will do

• Respond to customer inquiries by phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Process returns, exchanges, and complaints.
• Record every customer interaction and update information in the CRM system.
• Collect and forward customer feedback to relevant departments.
• Keep customers informed about the status of their inquiries.

Requirements

• Excellent oral and written communication skills in Filipino and English.
• Professional and polite communication style.
• Ability to work with large volumes of information.
• Strong attention to detail and accuracy in documentation.
• Proficiency with computers and basic office programs.
• Experience with CRM systems and specialized software.

Culture & Benefits

• Mentoring, career consulting, and learning programs.
• International collaboration and participation in the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
• Language courses and internal speaking clubs with co-financing.
• Benefits may vary depending on location.

Hiring process

• Talent Acquisition interview.
• Hiring Manager interview.
• Offer and hiring.