10 дней назад
French Bilingual Customer Service Representative (Life Insurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
French Bilingual Customer Service Representative (Life Insurance) (Life Insurance/French-English Customer Service): Supporting policyholders, advisors, and providers through inbound and outbound service, policy information, request processing, and accurate transaction documentation with an accent on bilingual communication, policy administration, and regulatory compliance. Focus on resolving complex customer concerns, determining escalation paths, navigating multiple systems, and meeting service quality and customer satisfaction targets.
Location: Taguig City, Philippines; rotational schedules based on business requirements.
Company
is a Fortune 500 global IT services company delivering technology and business process services to organizations worldwide.
What you will do
- Handle inbound inquiries from Life Insurance policyholders, advisors, and providers in French and English.
- Conduct outbound calls and customer follow-ups as required.
- Provide accurate information about Life Insurance products, policies, and services.
- Research and resolve customer concerns, escalating issues through the appropriate channels.
- Process customer requests and document interactions, transactions, and resolutions in company systems.
- Meet service-level, quality, productivity, compliance, and customer satisfaction goals while participating in training and continuous improvement.
Requirements
- Fluent French and English, written and verbal.
- At least 1 year of experience supporting Life Insurance products or policy administration.
- Strong understanding of Life Insurance servicing processes.
- Experience in customer service, contact center, client service, or insurance operations.
- Excellent communication, interpersonal, problem-solving, and critical-thinking skills.
- Ability to multitask, navigate multiple systems, and work rotational schedules.
Nice to have
- Experience supporting Life Insurance or Annuity contact center operations.
- Knowledge of insurance policy administration systems.
- Experience in regulated financial services, customer escalations, and complex inquiries.
- Strong attention to detail and documentation accuracy.
Culture & Benefits
- In-person collaboration with flexibility to support wellbeing, productivity, and individual work styles.
- Health Insurance for employees and dependents upon hiring, plus Life Insurance coverage from the first day.
- 15–20 vacation days and 15 sick-leave days.
- Expanded maternity and paternity leave benefits.
- Company-sponsored training, upskilling, and certification opportunities.
- Retirement program, employee assistance program, performance recognition, and supplemental shift pay.
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