Senior Customer Engineer (Digital Native Business)

Location: Hybrid, Singapore. The role requires frequent travel to Indonesia and may require 20–50% travel for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and developer platform services.

What you will do

• Lead technical discovery, validation, Proofs of Concept, presentations, demonstrations, and architecture design with Account Executives and enterprise customers.
• Map customer infrastructure across DNS, CDN, Zero Trust, network security, Workers, and developer platforms to suitable hirify.global architectures.
• Design onboarding and migration blueprints, guide customer engineering teams through configuration best practices, and reduce deployment risk.
• Own technical health, adoption, retention, expansion strategy, and technical Quarterly Business Reviews tied to measurable business value.
• Act as a trusted technical advisor throughout onboarding, deployment, renewal, and expansion while identifying integration risks and remediation strategies.
• Use AI agents, LLMs, internal platforms, and automation to streamline security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.

Requirements

• 7+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures and translate technical concepts into business outcomes.
• Experience in quota-carrying or revenue-aligned environments, SaaS metrics, enterprise sales cycles, and stakeholder management.
• Depth in at least four areas including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Proficiency with relevant technologies such as DNS, BGP, HTTP(S), SSL/TLS, WAF, Zero Trust, RESTful or GraphQL APIs, SDKs, webhooks, infrastructure as code, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding materials.
• Knowledge of LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.
• Fluency in Bahasa Indonesia for direct client communication.

Culture & Benefits

• Work in a mission-driven organization focused on protecting and improving the open Internet.
• Use AI-augmented workflows and automation to reduce administrative work and focus on strategic customer advisory.
• Collaborate with Account Executives, Customer Engineering leadership, Enablement, and customer engineering teams.
• Compensation includes a base salary and variable compensation tied to new business, adoption, and account expansion.
• Applicants reaching the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Hiring process

• Applicants progressing to the offer stage may attend an in-person interview at a hirify.global office or hub.
• The role may involve access to information subject to U.S. export control laws and authorization requirements.