Marketplace Operations Regional Manager (Americas)

Location: Mexico City, Mexico

Company

hirify.global is a technology platform for culture and live entertainment that connects audiences with experiences and provides event creators with data and technology.

What you will do

• Lead and develop a regional marketplace operations team across the Americas.
• Set priorities, run weekly team rituals, balance workloads, and maintain high-quality output.
• Own the end-to-end operational lifecycle of events on the platform.
• Coordinate complex partner and marketplace issue resolution across product, sales, partner management, and data teams.
• Design and improve standard operating procedures, tooling, and automation to increase operational throughput.
• Monitor marketplace health metrics, including SLAs and error rates, and drive corrective actions.

Requirements

• 4–7 years of experience in marketplace operations, platform operations, e-commerce, travel, hospitality, entertainment, or a related field.
• Experience coordinating or leading a team, including informal leadership.
• Strong process orientation with experience designing workflows and documenting SOPs.
• Ability to translate operational needs into clear product feedback and understand the operational impact of product decisions.
• Analytical skills with proficiency in Excel or Google Sheets; SQL or BI tools are a plus.
• Excellent written and verbal communication in English and Spanish is required.

Culture & Benefits

• Hands-on, cross-functional work across product, sales, partner management, and data teams.
• Fast-paced environment with shifting priorities and high ambiguity.
• Regional collaboration across South, Central, and North America, with coordination with the product team in APAC.
• Opportunity to improve a marketplace used by audiences in more than 55 countries.