Client Intake & Care Support Coordinator

Location: Remote, based in Nairobi, Kenya; availability during Eastern Time (US) business hours required

Salary: $4–$6 per hour

Company

hirify.global supports a home care agency connecting families with trained, background-checked caregivers for personal care, companionship, and post-surgical support.

What you will do

• Monitor incoming leads and respond within minutes of each inquiry.
• Run structured call, text, and email follow-up cadences during the first two weeks after contact.
• Book qualified leads for calls and in-home visits.
• Follow up with existing leads and clients empathetically, including handling rescheduling requests.
• Keep calendars, client records, billing, invoicing, and compliance reporting accurate and up to date.
• Handle client and health information through secure, access-controlled, HIPAA-compliant processes.

Requirements

• 2+ years of experience in healthcare-adjacent work, caregiving, or medical administration.
• Strong written and verbal English communication; English proficiency is required.
• Availability during Eastern Time (US) business hours, particularly from late morning through early evening.
• Warm, unhurried phone communication while managing multiple leads and follow-ups.
• Accuracy and consistency with detail-heavy recurring administrative work.
• Ability to work without AI tools on client- or health-related tasks due to HIPAA and compliance requirements.

Nice to have

• Bilingual written and spoken English and Spanish.
• Experience with lead follow-up or intake coordination in home care, healthcare, or a related service business.
• Familiarity with lead or referral management platforms.
• Experience handling billing, invoicing, and recurring compliance paperwork.
• Geriatric or cardiology-related experience.

Culture & Benefits

• Part-time remote schedule of 20 hours per week.
• Empathetic communication with families making care decisions for loved ones.
• Secure, access-controlled handling of sensitive client and health information.
• Structured workflows focused on fast responses and ensuring no lead falls through the cracks.