Virtual Admin Assistant

Location: South Africa; remote. Working hours are Monday–Wednesday, 8am–2pm PST, plus a couple of flexible hours on Thursday.

Company

Payment processing business working through a network of agents to onboard new clients, manage client accounts, and service or cancel existing accounts.

What you will do

• Draft client- and agent-facing emails and correspondence for review and approval; do not send messages on behalf of the client.
• Attend selected internal meetings for approximately 10–12 hours per month, take notes, represent the company professionally, and escalate questions.
• Support client and agent onboarding by sending forms and completing basic account setup steps after trust is established.
• Make and receive phone calls, navigate phone trees, verify account details, and prepare cancellation notices for approval.
• Manage the calendar, organize recurring tasks, and handle ad hoc projects and new processes.
• Work approximately 20 hours per week, including around 15 hours of recurring responsibilities.

Requirements

• Must be based in South Africa and work remotely.
• Clear written English is required for drafting client- and agent-facing correspondence.
• Comfort making and receiving phone calls, including waiting on hold and navigating phone systems.
• Comfort with form-based onboarding workflows, simple software logins, and flexible day-to-day assignments.
• Proactive, organized, willing to learn new processes, and confident speaking up when needed.

Nice to have

• Working knowledge of QuickBooks or similar bookkeeping software.

Culture & Benefits

• Remote, part-time schedule of 20 hours per week or 80 hours per month.
• Flexible Thursday hours alongside a defined Monday–Wednesday schedule.
• Broad, evolving responsibilities with opportunities to take on new projects and ad hoc requests.