Team Leader (Healthcare Scheduling)

Location: United States; remote

Company

hirify.global provides healthcare solutions focused on population health, preventive care, risk adjustment, and care coordination across the United States.

What you will do

• Lead, coach, and develop a team of 10–20 Appointment Scheduling Specialists.
• Run daily huddles, coaching sessions, performance reviews, and real-time performance support.
• Manage scheduling targets, appointment booking, confirmations, conversions, workload distribution, and workforce utilization.
• Monitor quality, attendance, schedule adherence, documentation accuracy, CRM compliance, and HIPAA compliance.
• Analyze KPI trends, conduct root cause analysis, create performance improvement plans, and report results to leadership.
• Coordinate with Workforce Management, Training, QA, Operations, and Client Services teams on campaigns, process changes, and corrective actions.

Requirements

• At least 3 years of call center experience.
• At least 2 years of Team Lead or Supervisor experience.
• Strong people management, coaching, communication, problem-solving, and stakeholder management skills.
• Advanced knowledge of Microsoft Excel and reporting tools.
• Experience with CRM and appointment scheduling systems.
• Bachelor’s degree preferred.

Nice to have

• Experience in healthcare scheduling, member outreach, AWV, HRA, risk adjustment, or care gap closure programs.
• Medicare, Medicaid, health plan, healthcare provider, or payer experience.
• Experience managing phone, SMS, and email communication channels.
• Experience managing remote teams.

Culture & Benefits

• Remote work environment.
• Competitive hourly pay.
• Health benefits.
• Paid time off.
• 401(k) plan.